Hospice of Knox County respects the privacy of personal and medical information and understands the importance of keeping this information confidential and secure.
Types of Personal and Medical Information We Collect
Hospice collects a variety of personal and medical information to administer service to a client. Some of this information is provided by clients or caregivers in admission papers, referral forms, or by other medical providers. Items may include medical diagnosis, treatments, lab and x-ray reports, medications, surgical history, physician name(s), as well as address, social security number, family members, and any other pertinent information regarding care. Hospice retains this information after a client is discharged from the program. Hospice limits the collection of personal information to that which is necessary to administer our business, provide quality service, and meet regulatory requirements.
How Hospice Protects Personal Information
We treat personal and medical information securely and confidentially. We limit access to personal and medical information to only those persons who need to know that information to provide services to clients. All Hospice employees and volunteers are trained on the importance of safeguarding this information and must comply with our procedures and applicable policies. We meet strict physical, electronic, and procedural security standards to protect personal information and maintain internal procedures to promote the integrity and accuracy of that information.
Disclosure of Personal and Medical Information
Hospice may share any of the personal and medical information we collect with our affiliates as permitted by law. We may also disclose this information to non-affiliated entities or individuals, including: attorneys, accountants, auditors, a client's authorized representative or caregiver, health care providers, law enforcement, and/or regulatory authorities. We may also disclose information to marketing services on our behalf. We DO NOT disclose any information to any third parties without a client's request or authorization.
Individual Rights to Access Personal and/or Medical Information
Hospice has procedures for clients to access personal and/or medical information relating to services provided. This information is available to the client and/or caregiver upon written request.